Please read the terms and conditions. By placing an order you agree to these terms and conditions.
ALL ORDERS
- Each order comes with a digital signature or hand signed dependent on what the order says. They can’t be personalized.
- Orders will ship once all items in an order are available. Expect that the books will be shipped as stated in the order. Tarnished Empire and Hardy Billionaire Special Editions have been ordered and are expected to be received by April 2025 and shipped within a week.
- We reserve the right to limit orders per person, address, phone number, and payment method. If we deem necessary, orders can be canceled and refunded less payment processing fees. If you’re ordering more than one order of a book, we request that you contact us through authorshainrose@gmail.com to inform us.
- Please allow 14-21 days after shipment to receive your order if your address is within the United States and 30 days worldwide.
- Transactions are final. No refunds or returns are allowed after shipping.
- All prices listed on the website are in USD.
- Shipping charges are non-refundable once a parcel ships, including on undeliverable parcels. In case of a re-delivery request, you need to pay any additional shipping fees.
- International buyers (outside the United States): any taxes or duties imposed by the buyer’s country or local government are the responsibility of the buyer. International shipping rates are estimates. Any excess international postage paid will be refunded once your order is processed.
- Cancelations and/or refunds will include a deduction of 5% for PayPal/payment processing fees as PayPal and payment processing parties retain these.
- If one of your books has a manufacturing defect, you have 14 days to contact us at authorshainrose@gmail.com to file a claim. Please include your order number, name on the order, email address, and photos of the shipping box and all defects when reaching out to our support team. All missing parcel claims must be made within 30 days of the parcel shipping. All damage and missing parcel claims should be filed and handled by the buyer with the shipping provider.
- All replacements or refunds will be at the discretion of our customer support team. We reserve the right to deny a replacement for any person abusing the return policy for profiteering.
- If your tracking number shows as delivered, your shipment is not eligible for a refund or replacement.
- If you provided the wrong address on the order, your shipment is not eligible for a refund or replacement.
- Please note the following are not considered damage or defects:
- Dented or crushed corners smaller than 1.5cm
- A tear/rip/cut or visible scratch on the front of the book or spine smaller than 1cm
- Ripped or bent pages that don’t affect the text on the pages
- Scratches, marks, or residue on the back of the book
- Issues with the top or bottom edge of the book
- Creasing or folding on the top or bottom of the book spine—Wavy pages
